What is a primary role of managers in conflict resolution?

The primary role of managers in conflict resolution is to mediate disputes among employees. Managers are positioned to facilitate communication between conflicting parties, helping them to articulate their perspectives and find common ground. This mediation process often involves active listening, establishing a respectful dialogue, and guiding the parties toward collaborative solutions. By taking an active role in resolving conflicts, managers can foster a more positive work environment, enhance teamwork, and improve overall productivity.

While enforcing company policies, setting the vision for the organization, and managing financial resources are indeed important functions of a manager, they do not specifically pertain to the resolution of conflicts. Enforcing policies may help prevent conflicts from arising, but it does not directly address existing disputes. Similarly, setting a vision provides direction for the organization, and managing financial resources is essential in operational execution, but neither directly engages with interpersonal dynamics that necessitate resolution through mediation.